Privacy Policy

Effective date: October 2026

Merchants Of Canada, operated by Merchants Canada Inc. ("Merchants Of Canada", "we", "us" or "our") respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This policy explains what we collect, why we collect it and how we protect it.

1. Information We Collect

We collect information you give us directly, such as your name, email address, telephone number, billing and shipping addresses, order details, and the contents of any message you send through our contact form or by email. When you use our website, we also collect technical information such as your IP address, browser type, device information and pages viewed. We do not collect or store your full payment card number; payments are processed by our payment providers.

2. How We Use Your Information

We use your information to process and deliver orders, provide customer support, handle returns and warranty claims, prevent fraud, meet legal and tax obligations, and improve our website and services. With your consent, we may send you promotional emails, and you can unsubscribe at any time using the link in any message or by contacting us.

3. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to remember your preferences, keep your cart, populate checkout forms, and understand how the site is used. We may use advertising and analytics services, such as Pinterest, Google and Meta, to measure the performance of our marketing and to show relevant ads. These services may receive limited information about your activity, such as pages viewed or purchases made, and, where permitted, hashed contact details. You can disable or decline cookies through your browser settings, although some features may then not work as intended.

4. Sharing Your Information

We do not sell your personal information. We share it only with service providers who help us operate our business, such as our e-commerce platform, payment processors (including PayPal), shipping carriers, email and analytics providers, and as required by law. These providers may be located outside Canada, and your information may therefore be subject to the laws of those jurisdictions. Embedded third-party content, such as YouTube videos, may collect information directly from your browser, and we do not control those practices.

5. IT Asset Management and Data Sanitization

When customers provide IT equipment for recycling, resale or asset recovery, we treat the equipment and any data on it as confidential. Each device is logged by serial number, asset tag, make and model, and chain-of-custody records are kept for auditing. Data storage devices are sanitized in accordance with NIST SP 800-88 (Clear or Purge) or DoD 5220.22-M standards. Drives that cannot be wiped are physically shredded or degaussed. A Certificate of Data Destruction is available on request. You remain responsible for backing up any data you wish to keep before handing over equipment.

6. Security and Retention

We use physical, administrative and technical safeguards to protect personal information from unauthorized access, loss or disclosure. No method of transmission over the internet is completely secure, so please do not send card or password details by email. We keep personal information only as long as needed for the purposes described above, including to meet accounting, tax and legal requirements, and then securely delete or anonymize it.

7. Your Rights

You may ask to access, correct or update the personal information we hold about you, withdraw your consent to certain uses, or ask us to delete your information, subject to legal and contractual limits. To make a request, contact us using the details below. We will respond within a reasonable time, normally within 30 days. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.

8. Children

Our website is not directed to children, and we do not knowingly collect personal information from anyone under the age of majority.

9. Changes to This Policy

We may update this policy from time to time. The current version is always posted on this website with its effective date.

10. Contact Us

Privacy questions or requests: Merchants Of Canada, North York, Ontario. Email: sales@merchantscanada.com | Telephone: 416-638-1515