Shipping & Payment Policy

This policy explains how Merchants Of Canada ("Merchants Of Canada", "we", "us") accepts payment, prepares orders and delivers them to you. It forms part of our Terms & Conditions.

Payment Information

We accept PayPal, Email Money Transfer, cash at pick-up, and major credit and debit cards (including Apple Pay and Google Pay). Card payments are processed securely by our payment provider, and we do not store your full card details.

All shipped orders must be paid in full before we can send them out. Prices are shown in Canadian dollars, and applicable taxes are calculated at checkout.

Order Processing

Orders are normally processed and shipped within 1 to 3 business days of payment. Business days are Monday to Friday, excluding statutory holidays. Larger or custom-configured orders may take longer, and we will contact you if there is any delay. We may also contact you to verify an order before it ships.

Shipping Methods and Delivery

We ship with Canada Post and other tracked courier services. The shipping cost for your order is displayed before you complete checkout, and a tracking number is emailed to you once your order ships. Delivery times are estimates provided by the carrier and are not guaranteed. We are not responsible for carrier delays.

We ship within Canada and the United States, and to other destinations on request. Some products are restricted and cannot be shipped to certain countries. Please contact us before ordering if you need delivery outside Canada or the United States.

We cannot ship to P.O. boxes or APO/FPO addresses unless the carrier service selected supports them. Please make sure your delivery address is complete and accurate, as we are not responsible for orders sent to an incorrect address provided at checkout.

Local Pickup

You may collect your order from our location in North York, Ontario, by appointment only. Select the "Local Pickup / Handling Fee (By Appointment Only)" option at checkout, which includes a $5.00 handling fee. We will email you when your order is ready. Please bring photo identification and your order confirmation. Cash is accepted at pick-up.

Using Your Own Carrier

You may arrange your own carrier by selecting the pickup option at checkout and emailing your shipping label and order number to shipping@merchantscanada.com. We will pack the order and release it to your carrier. Once the order has been handed to your carrier, its transit and delivery are your responsibility.

Customs, Duties and Taxes

For orders shipped outside Canada, the customer is responsible for all customs duties, import taxes and brokerage fees charged by the destination country. These charges are not included in the order total.

Damaged or Lost Shipments

Please inspect your package before accepting it. If the box shows visible damage, refuse the delivery, or open it in the presence of the carrier and have the damage noted on the delivery receipt. Report any physical damage or missing items to sales@merchantscanada.com within one (1) business day of delivery, with photos of the box, label and product. If a tracked package has not arrived within a reasonable time after the estimated delivery date, contact us and we will open an investigation with the carrier. Please keep all packaging until the claim is resolved. See our Warranty, Return & Refund Policy for returns.

Contact Us

For questions about shipping or payment, email sales@merchantscanada.com or call 416-638-1515.