Warranty, Return & Refund Policy

Thank you for shopping at Merchants of Canada Inc. We stand behind the quality of our products and are committed to customer satisfaction. Please review our warranty, return, and refund policies below.

1. Limited 30-Day Hardware Warranty

All computer hardware and refurbished electronics sold by Merchants of Canada Inc. are backed by our 30-Day Limited Warranty, starting from the date of delivery unless provided otherwise.

• What Is Covered: Hardware defects in materials and workmanship under normal use (e.g., defective RAM, motherboard failure, drive errors, power supply issues).
• Remedies: If a covered defect arises within the 30-day window, we will (at our discretion):
  1. Repair the hardware at no charge using new or refurbished replacement parts.
  2. Replace the product with an equivalent model of equal performance and value.
  3. Issue a full refund of the purchase price upon return and inspection of the item.
• What Is Not Covered:
  • Accidental damage, spills, drops, or physical abuse.
  • Unauthorized repairs, modifications, or opened hardware seals.
  • Software issues, malware/viruses, operating system changes, or data loss. (Customers are strongly advised to back up data regularly).

2. Standard 7-Day Return & Cancellation Policy

If you are not completely satisfied with your purchase for any reason, you may request a return or order cancellation within 7 days of receiving your items.

• Eligibility Requirements:
  • Return request must be submitted within 7 days of delivery.
  • Items must be in original condition with all original packaging, manuals, power cables, and accessories.
• Restocking & Shipping Fees:
  • Opened Boxes: Subject to a 10% restocking fee to cover inspection and re-packaging costs.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part or a covered warranty defect.
• Non-Returnable Items:
  • Custom-configured or personalized hardware orders.
  • Clearance, final sale, or heavily discounted items (where explicitly stated at checkout).

3. How to Submit a Return or Warranty Claim