Warranty, Return & Refund Policy

Thank you for shopping with Merchants Of Canada ("Merchants Of Canada", "we", "us"). We stand behind the products we sell. Please read this policy carefully, as it forms part of our Terms & Conditions.

1. Inspect Your Delivery

Please inspect every package before you accept it from the carrier. If the box shows any visible damage, you should refuse the delivery, or open the box in the presence of the carrier and have the damage noted on the delivery receipt.

All physical damage and missing items must be reported to us within one (1) business day of delivery. Please email sales@merchantscanada.com with your order number and clear photos of the outer box, the shipping label and the product. Claims reported after this period may not be eligible, because we cannot confirm that the damage occurred in transit. Please keep all original packaging until your claim has been resolved.

2. Limited 30-Day Hardware Warranty

All computer hardware and refurbished electronics sold by Merchants Of Canada are covered by a 30-day limited warranty, starting from the date of delivery unless otherwise stated in the product listing.

What is covered: defects in materials and workmanship under normal use, such as defective memory, motherboard failure, drive errors or power supply faults.

What is not covered: accidental damage, spills, drops or misuse; unauthorized repairs, modifications or broken warranty seals; software issues, malware, operating system changes or data loss (please back up your data regularly); and damage reported after the one-business-day inspection period described above.

Remedy: if a covered defect appears within the warranty period, we will, at our discretion, repair the product, replace it with an equivalent item, or refund the purchase price.

Software. We do not sell software, and we offer no warranty or support of any kind on software. Any operating system or other software pre-installed on a device is provided strictly "as is".

Data loss and security. Merchants Of Canada assumes no liability for data loss, corrupted files, malware, viruses or security breaches. You are solely responsible for backing up your own data and for securing your devices.

Hardware warranty only. The standard warranty is 30 days, covers hardware only, and does not extend beyond 30 days unless confirmed in writing for a specific item. Some products list a longer warranty on their own product page. For those items, the warranty stated on the product page applies instead.

3. Defective Products

If you believe a product is defective, contact us within the warranty period before returning anything. If we confirm that a return is needed, we will email you a prepaid return label at no cost to you. Once we receive and test the item:

• if a defect is confirmed, we will repair, replace or refund it as described above; and
• if the product is found to be working as intended, the refund will be reduced by two shipping charges: the original outbound shipping cost and the cost of the return label we provided.

4. Returns for Any Other Reason

If you simply changed your mind, or the product does not meet your expectations or performance preferences, you may request a return within 7 days of delivery, subject to the following conditions:

• You must contact us and receive return authorization before sending anything back.
• The item must be in its original condition, with all original packaging, manuals, cables and accessories.
• You are responsible for all shipping costs, both the original outbound shipping, which is non-refundable, and the return shipping.
• Opened items are subject to a 10% restocking fee to cover inspection and repackaging.

5. Non-Returnable Items

The following cannot be returned unless defective: special-order or custom-configured items, software and licences, consumables, and items that have been damaged, modified or are missing parts after delivery.

6. How to Return an Item

Email sales@merchantscanada.com or call 416-638-1515 with your order number and the reason for the return. Pack the item securely in its original packaging and use a tracked shipping service. Unless we have supplied the return label, you are responsible for the item until it reaches us. Returns sent without authorization may be refused.

7. Refunds

We inspect returned items within 3 business days of receipt. Approved refunds are issued to the original payment method within 5 to 10 business days of approval, less any applicable deductions described above.

8. Contact Us

Merchants Of Canada, North York, Ontario. Email: sales@merchantscanada.com | Telephone: 416-638-1515