Warranty
MerchantsCanada.com – Limited Warranty
Warranty Coverage:
All computer products sold by Merchants of Canada Inc. are covered by a 30-day limited warranty beginning on the date of delivery. This warranty protects against defects in materials and workmanship under normal use.
If a product is found defective within the warranty period, MerchantsCanada.com will, at its discretion:
Repair the product using new or refurbished parts,
or
Replace the product with an equivalent item of equal or greater value,
or
Provide a refund if a repair or replacement is not possible.
What the Warranty Covers:
Hardware components that fail under normal operating conditions. Products that arrive damaged or non-functional (must be reported within 7 days of delivery) Replacement of defective accessories originally included with the product (power adapters, cables, etc.)
What the Warranty Does Not Cover:
Normal wear and tear, including cosmetic damage (scratches, dents, faded labels) Damage caused by misuse, neglect, accidents, liquid spills, power surges, or improper installation Issues caused by unauthorized repairs, modifications, or third-party servicing Software errors, operating system issues, or compatibility problems Consumables such as batteries, unless failure is due to a defect in materials or workmanship. Products used for rental, leasing, or other non-standard applications
Warranty Claim Process:
Contact Us– Email support@merchantscanada.com
with proof of purchase, product details, and a description of the issue.
Return Authorization – If approved, you’ll receive a Return Merchandise Authorization (RMA) number. All returns must include the RMA # and be securely packaged in the original packaging.
Inspection & Resolution – Our team will inspect the product. If the defect is covered, a repair, replacement, or refund will be provided.
Limitations of Liability: MerchantsCanada.com is not responsible for data loss, business interruption, or incidental damages resulting from product failure. Liability is limited to the original purchase price of the product. This warranty is non-transferable and applies only to the original purchaser.
Legal Rights:
This limited warranty gives you specific legal rights. You may also have other rights which vary by province or territory.
All legal rights and obligations arising under this warranty shall be governed and enforced under the laws of Ontario, Canada, where Merchants of Canada Inc. is located.